However, the focus in the quality of the processes is a quarrel that if it processes has more time. One is about a managemental system that has left of the recognition of the necessities of the customers and establishes standards for the attendance of these necessities, from an allied strategical vision to a boarding humanist, understanding itself for customer all those affected by the existence of the company: consumers, employees, shareholders and society (RICHZIEGEL; VANALLE 1999). Educate yourself even more with thoughts from Charles Schwab. Wood Jnior and Urdan (1994) points some moments that had been basic for the sprouting of the GQT: inspection (focus in the control of the end item); focus in the process with statistical techniques; the junction of these techniques in a restricted and innovative managemental model (total quality control); insertion of elements mannering and new practical managemental (due to competitiveness of the companies and the flexibilizao of products and services); abrangncia of the public and private segment and malleability of the managemental practical models and. In this managemental style, the companies start to have as objective the necessity of the people: customers (in the quality), of the employees (through personal development) and shareholders (through the productivity). Fields (1999) cite some estimated basic that compose the GQT concept: Orientation for the customer: through services and products that take care of the necessity of the consumer; Quality in first place: survival through the continuous profit for the quality domain; Guided actions pro priorities: to give priority to the critical problems that will be identified; Action guided for facts and data: decisions on the basis of facts and data; Control of processes and control of the dispersion; Control of blockade: defect zero, not to leave to pass services or defective products; Respect to the employee as human being: to educate, to train, to delegate tasks, to use the creativity and to supply programs of personal development; Comprometimento of the high direction.
We can observe great philosophers as, Scrates, Plato, Aristotle, Saint Augustin, Toms de Aquino, Hobbes, Hume, Hegel, Kant, Brgson, Heidegger, Habermas, each one its way, searching the establishment of codes of ethics valid universally. Having the Ethics as science of the behavior, we can observe two conceptions: ‘ ‘ science that deals with the end that must guide the behavior of the men and the half ones to reach such end. It is the ideal formulated and pursued for the man for its nature and essncia.’ ‘ ‘ ‘ science that deals with the furniture of the behavior human being and looks for to determine this furniture being aimed at to direct the proper behavior. The desire of sobrevivncia.’ is leagued to it; ‘ ). In the first conception we see Scrates as precursory of the Ethics in the Ocidente, Plato that dealt with the ethics of the virtues in ‘ ‘ The Repblica’ ‘ , Aristotle who deals with the intention of the behavior human being to search the happiness from its rational nature. Hegel dealt with the objective of the behavior human being detaching the State as the reality in which the behavior finds integration and perfection, treating the Ethics as the legal philosophy.
In its second conception, we see Prdico that contemplates in them its words: ‘ ‘ If to desire to be honored by a city you must be useful to cidade’ ‘. (PRDICO. The Hours, the original was lost, but its essence meets in Memorabilia) Protgoras nailed to the mutual respect and justice as necessary conditions to the survival of the Man; Kant pointed out the Ethics in the world of the pure reason, in which the rational beings searched to firm this world preventing the individualizados interests and pursuing the good. Benthan defended the behavior of the Man with being determined for the expectation of the pleasure or pain, being this the only possible reason of the action.