Help desk provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It is a section of an organization which gives special suggestions to customers or users who have problems, especially with computer equipments or systems. Nowadays help desk jobs are in huge demand with each and every industry. If you wish to apply for this post then it is very necessary for you to understand the job description for this post. Although the help desk jobs vary from organization to organization but some of the common tasks and activities for this position are listed as under: 1. He or she looks after the day to day activities and functions of the concerned unit. 2 At the help desk, people are required to manage all the help desk related work. People at this position have to handle all the operation for giving better service to the end-users.
3 He or she is the key representative who interfaces with management and ensures client satisfaction with the issues and matters related to the help desk team. 4 They are also responsible for coordinating all the schedules of the staffs, managing all the help desk related operations, and preparing documentation. 5 They assign, schedule, control, review and monitor the work of the subordinates in the related division. They even diagnose and resolve technical hardware and software issues. They also maintain IT storage space and troubleshoot workstation based application issues. 6 They are also liable for providing support to users who wish to seek assistance, handling phone inquiries, intensas problems and developing plans to resolve problems.
Resume objective is the top statement of your resume that demonstrates your goals for employment. It is typically the first item that a potential employer encounters regarding the job seeker. It must demonstrate the technical skills and credentials of the candidate. Writing a good resume objective is very important for getting a decent engineering job. In this article, I would like to provide a sample resume objective. I am looking for a decent help desk position that utilizes my excellent skills and enables me to make a positive contribution to the organization. I would like to exploit my potential for amplifying the profit of the company and elevating the reputation of the organization. If you want to secure a decent engineering job then you definitely need to prepare a nice objective. I hope now you will not face any difficulty in writing this statement. So, good luck in finding your ideal engineering job! Original author and source of the article.